The reason we’ve listed two of the dictionary’s definitions of training is to emphasize that the point of training is toimprove performance.

1. To coach in or accustom to a mode of behavior or performance.

2. To make proficient with specialized instruction and practice.

To determine training needs, we search out problem areas such as accidents and other costly, unplanned events (including injuries), damages, etc. But don’t forget that there are always potential events that should also be searched out. An effective safety/loss control program PREVENTS losses or unplanned events before they occur. Preventing these potential events is where the REAL payoff lies. Exposures to unplanned events are sometimes hidden within your operation, but they are not unknown. SOMEONE probably knows about most, if not all of these potential events. That someone could be a supervisor, a driver or another employee. Many times, it is beneficial to solicit the ideas of many people in your organization (this practice also starts the loss control program).

Don’t assume that everyone is already proficient in their assigned duties. For example, just because a driver has lots of experience, don’t assume that he/she has all the knowledge necessary to prevent those “preventable accidents”. You will probably discover many questions (and questionable performance) when those people are in the classroom during a well-developed training program or during a well planned “ride along”.

Training sessions can take several different approaches but they should be developed with a definite objective clearly stated, along with a method to check whether the training was effective. The trainees should be able to demonstrate their comprehension of the training when completed.

Be careful! Training can be conducted and still be INEFFECTIVE if not conducted properly. This is a waste of time and resources. But this is true in just about all other elements of the safety program, from awards and recognition to safety meetings, driver retention programs and virtually all areas. If not conducted properly, they will probably be ineffective.

The objective is probably the key to effective training. State the problem or potential problem and how you propose to attack and eradicate the problem. Then outline the proper methods to be used in performing the particular task. This could be the proper set up and completion of a right hand turn to avoid “right turn squeeze” accidents or how to eliminate a certain cargo damage problem. Use classroom training in conjunction with “hands on” training, self developed short video clips or videos available from vendors, drawings, models and anything else necessary to help demonstrate correct methods for the task. And most importantly, involve others!